A New Way to
View Credit
What’s Wrong
With RDC?
The financial crisis changed the
game for vetting borrowers, forc-
ing tech firms and credit assessors
to find new ways to help financial
institutions spot opportunities and
properly price loans.
The ID Theft
Threat to
Children
page 6
page 8
Nothing, unless you’re a small business, where adoption of RDC, and
its cost and time saving benefits,
lag other customer segments. A
handful of financial institutions are
starting to buck the trend.
BANK TECHNOLOGY NEWS
page 31
Technology Innovation. Business Results. banktechnews.com
November 2011 • Volume 24, Issue 11
First Niagara has been on
an M&A tear. CIO John
Petrey explains his team’s
approach to integrating all
those acquisitions. page 22
A Tech Help Desk Finally Gets
Some Help of its Own
Royal Bank of America’s two IT staffers were stretched pretty thin by the
bank’s old system of handling tech help desk calls. Inside, a look at how
it eased the burden on its tech team.
